Mistar

 

Frequently Asked Questions

Q: What is MISTAR ParentPortal?

MISTAR ParentPortal is an informational resource made available to every family at no cost. This resource provides real-time information about your child's grades and attendance, class schedule, immunization records, and includes the balance on his/her nutrition services account. MISTAR ParentPortal provides a safe, secure and easy access to your child's school record.

Q: Will my PIN and password be different for MiStar ParentPortal than it was for PowerSchool?

It will be different.

Q: How do I sign up for MISTAR ParentPortal?

When enrolling for the first time in Southgate Schools and providing a valid email address, an email will be sent the following business day with your pin and password. If you do not receive your login information within 72 hours, please contact your student's school.

Q: Who do I contact for additional information or issues with MISTAR ParentPortal?

Please contact your child’s school.

Q: What do I do if I forget my Personal Identification Number (PIN)?

In the login page, go to the “forgot my login” link. Click here and your password will be sent to the email address on file. If you do not have an email address on file, you will need to contact your child’s school.

Q: How do I change my password?

To change your password in MISTAR ParentPortal, you need to login to MISTAR ParentPortal . Once you are at the main display for MISTAR ParentPortal, then go to Account and you will see the prompt to change or edit your password.

Q: What if I forget my password?

In the login page, go to the “forgot my login” link. Click here and your password will be sent to the email address on file. If you do not have an email address on file, you will need to contact your child’s school.

Q: Will I be able to see my child’s assignments or grades on-line?

After logging in, select a student and on the left hand side is a tab called “Assignments”. Parents can also view progress reports and report cards using the “Marks” tab.

Q: How can students have access to this information?

In September, Student Connect will be introduced. This is similar to MISTAR ParentPortal, but students will be able to see the same information that parents have access to in MISTAR ParentPortal. A student will only be able to view his/her information, not the information of a sibling.